Last Updated: August 2026
At My Wish Holidays, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit an enquiry, request a quotation, make a booking, or use our travel-related services.
My Wish Holidays was established in 2013 by Pankaj Verma and provides Tour Packages, Hotel Booking, Tourist Visa Assistance, Air Ticket Booking, Travel Insurance, Bus Booking, Train Booking, and other travel-related services.
By using our website or providing your personal information to us, you acknowledge and agree to the practices described in this Privacy Policy.
Depending on the service you request, we may collect information such as:
Full name
Date of birth
Gender
Mobile number
Email address
Residential or correspondence address
Passport details
Passport copy
Visa and immigration documents
Photograph or other identity documents
PAN or other required identification details
Travel dates and destinations
Flight, hotel, bus, train, and tour booking details
Number of travellers
Emergency contact information
Payment and transaction information
Special travel requirements
Information provided through enquiry forms, WhatsApp, email, telephone, or other communication channels
We only request information that is reasonably required for providing or arranging the services requested by you.
When you visit our website, certain technical information may be automatically collected, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Approximate location information
Date and time of website access
Referring website
Website usage and interaction information
This information may be used for website security, analytics, troubleshooting, performance improvement, and understanding how visitors use our website.
When you submit an enquiry form on our website, we may collect the information you provide, such as your name, phone number, email address, destination, travel dates, number of travellers, and other information necessary to respond to your enquiry.
We may use this information to contact you regarding your enquiry, quotation, tour package, booking, or other requested travel service.
We may use your information for purposes including:
Responding to enquiries and requests
Preparing travel quotations
Processing tour package bookings
Making hotel reservations
Processing air, bus, and train bookings
Assisting with tourist visa applications
Arranging travel insurance
Communicating booking confirmations
Providing travel-related updates
Informing you about changes to your booking
Processing payments and transactions
Providing customer support
Handling complaints and resolving disputes
Verifying information and preventing fraudulent activity
Improving our website, products, and services
Maintaining business and transaction records
Sending relevant offers and promotional communications where permitted
Complying with applicable legal and regulatory requirements
For certain travel services, particularly international tours, hotel bookings, air tickets, visas, and travel insurance, we may need to collect sensitive travel documents such as passport copies, photographs, visa documents, identification documents, and other supporting documents.
Such information may be shared with relevant airlines, hotels, visa processing partners, embassies, consulates, insurance companies, tour operators, destination management companies, or other service providers where necessary to fulfil your requested service.
We request customers to provide only genuine, accurate, valid, and up-to-date documents.
To provide travel services, we may share necessary customer information with trusted third parties, including:
Airlines
Hotels and accommodation providers
Tour operators
Destination management companies
Bus and transport operators
Railway or ticketing service providers
Visa processing partners
Embassies or consulates where applicable
Travel insurance companies
Payment gateways and financial institutions
Technology and website service providers
Other suppliers involved in fulfilling your booking
We aim to share only the information reasonably required for the relevant service.
Third-party service providers may have their own privacy policies and terms. Customers should review those policies where applicable.
Payments may be processed through third-party payment gateways, banks, financial institutions, or other payment service providers.
Where payment processing is handled by a third-party provider, payment information may be collected and processed directly by that provider according to its own terms, security procedures, and privacy policy.
My Wish Holidays does not intentionally request customers to share complete card passwords, PINs, OTPs, CVVs, or other confidential authentication credentials through email, WhatsApp, or unsecured communication channels.
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
Remember user preferences
Improve website performance
Understand website traffic
Analyse visitor behaviour
Improve website content
Maintain website security
Measure the effectiveness of marketing campaigns
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
We may use third-party analytics, advertising, security, hosting, or website technologies to understand website traffic, improve our services, detect technical problems, and provide a better user experience.
Such third-party services may collect information according to their own privacy policies and applicable settings.
If you submit an enquiry, request information, make a booking, or otherwise provide your contact information, we may contact you regarding:
Your enquiry
Your booking
Travel updates
New tour packages
Special offers
Destination promotions
Travel-related services
Where required, promotional communications will be sent in accordance with applicable law and consent requirements.
You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.
If you contact My Wish Holidays through telephone, WhatsApp, email, website forms, or other communication channels, we may retain relevant communication records to provide customer support, maintain booking records, resolve disputes, and improve our services.
Customers should avoid sending confidential passwords, OTPs, card PINs, or other highly sensitive authentication information through ordinary messaging channels.
Our website may contain links to third-party websites, booking platforms, payment services, social media platforms, airlines, hotels, insurance companies, visa authorities, or other external websites.
My Wish Holidays is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy and terms of any third-party website before providing personal information.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Customers acknowledge that internet-based transmission carries inherent risks and that they should take appropriate precautions when sharing personal information online.
We may retain personal information for as long as reasonably necessary to:
Complete requested bookings and services
Maintain transaction and accounting records
Provide customer support
Handle disputes and complaints
Meet legal, regulatory, tax, or accounting requirements
Prevent fraud or misuse
Protect our legal rights
Fulfil legitimate business purposes
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
Customers are responsible for ensuring that all information submitted to My Wish Holidays is accurate, complete, and up to date.
Incorrect names, passport details, dates of birth, travel dates, contact information, or other booking information may result in additional charges, cancellation, visa issues, refusal of service, or other consequences.
My Wish Holidays shall not be responsible for problems caused by inaccurate or incomplete information provided by the customer.
Our website and services are not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian where required.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
We may use or disclose personal information where reasonably necessary to:
Detect or prevent fraud
Protect the security of our website or services
Investigate misuse
Comply with applicable laws and regulations
Respond to lawful government or regulatory requests
Comply with court orders or legal processes
Protect our rights, property, customers, employees, or business
Some travel services involve international airlines, hotels, visa authorities, insurance companies, tour operators, destination management companies, or other service providers.
Where necessary to fulfil an international travel service, relevant customer information may therefore be transferred to or processed by service providers located outside India, subject to applicable law and the requirements of the relevant service.
Depending on applicable law, you may contact us regarding your personal information to:
Request information about personal data held by us
Request correction of inaccurate information
Request updates to your information
Withdraw consent where applicable
Opt out of promotional communications
Raise a concern regarding the use of your information
Certain requests may be subject to legal, contractual, security, or operational limitations.
You may request that we stop using certain information where legally and practically possible.
However, if the information is necessary to process your booking, visa application, ticket, hotel reservation, insurance, payment, or other requested service, withdrawal of the information may prevent us from providing that service.
My Wish Holidays may update or modify this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to periodically review this page for the latest information.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
My Wish Holidays
Dhillon Tower, Amritsar Road, Opp Bombay Bakery Street,
Moga, Punjab – 142001, India
Customer Care: +91 9988406278
Established: 2013
Founder: Pankaj Verma
Services: Tour Packages | Hotel Booking | Tourist Visa | Air Ticket | Travel Insurance | Bus Booking | Train Booking
My Wish Holidays – Creating Travel History